Refund policy

Auralis (auralisdeco.com)

We want you to love your Auralis purchase. If something isn't right, here's how we handle it.

Return Window
You may request a return or refund within 30 days of the delivery date shown in your tracking information. After 30 days, we're unable to offer a refund or exchange.

Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact us at [tu email de contacto] within 30 days of delivery, including a photo of the item. In these cases, we will offer a full refund or a free replacement — you will not need to ship the item back to us.

Change of Mind Returns
If you simply change your mind about an item (not due to damage or defect), you may return it within 30 days of delivery, provided it is unused and in its original packaging. In this case, return shipping costs are the customer's responsibility, and the item must be received by us before a refund is issued.

Non-Returnable Items
For hygiene and safety reasons, items that have been used, damaged after delivery, or are missing original packaging cannot be returned.

Refund Processing
Once your return is approved, refunds are issued to your original payment method (PayPal) within 5–7 business days. Please note your bank or PayPal may take additional time to reflect the refund.

Shipping Times & Lost Packages
Most orders arrive within 10–15 business days of purchase. If your order has not arrived within 25 days of the shipping confirmation, please contact us at [tu email de contacto] so we can investigate and make it right — with a replacement or a refund.

Order Cancellations
Orders can be cancelled free of charge within 12 hours of purchase. After this window, your order may have already been processed with our supplier and cannot be cancelled.

Contact Us
Questions about your return? Reach us at [tu email de contacto].